Shipping Policy

Thank you for visiting and shopping at My Website (change this). Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Size / Location

Estimated delivery time

Shipment cost

Up to 2kg / Urban Shipping

1-2 business days


Up to 2kg / Rural Shipping

1-3 business days


2kg or more / Urban Shipping

1-2 business days

Calculated at checkout

2kg or more / Rural Shipping 

1-3 business days

Calculated at checkout


Please note: Delivery delays can occasionally occur.

Please also note: We do not ship to PO Boxes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Tui Bees is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside New Zealand.

Refunds Policy

Our Refund Policy provides detailed information about options and procedures for refinds.